Terms & Conditions

Effective Date: November 17, 2025

Last Updated: November 20, 2025

1. Introduction and Acceptance

Welcome to ecoaching.site. These Terms and Conditions ("Terms", "Agreement") govern your use of our website and the coaching and mentoring services ("Services") provided by:

Ecoaching.site
Independent Professional
Address:Europe
Email: contact@ecoaching.site

By accessing our website or using our Services, you ("Client", "you", "your") agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use our Services.

These Terms constitute a legally binding agreement between you and Ecoaching.site. Please read them carefully before booking or engaging in any coaching services.

2. Services Description

2.1 Nature of Services

We provide professional coaching and mentoring services designed to support your personal and professional development. Our Services include, but are not limited to:

One-on-one coaching sessions
Mentoring and guidance
Goal setting and accountability support
Professional development strategies

2.2 Educational Nature

Our coaching and mentoring services are educational and developmental in nature. They are not:

Psychotherapy, counseling, or mental health treatment
Legal, financial, or medical advice
A substitute for professional medical, psychological, legal, or financial services

If you require medical, psychological, legal, or financial advice, please consult an appropriate licensed professional.

2.3 No Guarantees

While we are committed to providing high-quality coaching services, we cannot guarantee specific results or outcomes. Your success depends on multiple factors, including your commitment, effort, and individual circumstances. Results may vary.

3. Eligibility

To use our Services, you must:

Be at least 18 years of age
Have the legal capacity to enter into a binding contract
Provide accurate and complete information when requested
Comply with all applicable laws and regulations

By using our Services, you represent and warrant that you meet these eligibility requirements.

4. Booking and Scheduling

4.1 Booking Process

To book a coaching session:

Contact us via email at: contact@ecoaching.site or through our website contact form
Discuss your needs and objectives
Agree on session dates, times, and format (video call, phone, or other)
Receive confirmation of your booking
Complete payment (when payment processing is active)

4.2 Session Format

Sessions are typically conducted via:

Video conferencing (Zoom, Google Meet, or similar platforms)
Phone calls

The default session duration is 60 minutes unless otherwise agreed in writing.

4.3 Session Recordings

We do not record coaching sessions. If you wish to record a session for personal use, you must obtain our explicit written consent prior to the session.

5. Fees and Payment

5.1 Pricing

Current pricing for our Services is available upon request. Prices may be quoted in Euros (EUR) or US Dollars (USD) depending on your location and preference.

We reserve the right to modify our prices at any time. Price changes will not affect bookings already confirmed and paid for.

5.2 Payment Terms

Payment is required in advance of scheduled sessions, unless alternative arrangements have been agreed in writing.

Accepted payment method:

International bank transfer (SEPA for EU clients / SWIFT for international clients)

Bank transfer details (IBAN, SWIFT/BIC, beneficiary information) will be provided in your booking confirmation email.

Important: Please include your name and booking reference in the payment description to ensure proper allocation of your payment.

5.3 Payment Processing Time

Please allow:

SEPA transfers (within EU): 1-2 business days
International SWIFT transfers: 3-5 business days

Your session will be confirmed once payment has been received and cleared in our bank account. We recommend making payment at least 3 business days before your scheduled session.

5.4 Invoices and Receipts

We will provide an invoice or receipt for all payments in accordance with European tax regulations. Invoices will include:

Our NIF (European tax identification number)
Invoice date and number
Description of services
Amount paid and currency
VAT/IVA details (where applicable)
All legally required information

Invoices will be sent to you via email within 3 business days of payment receipt.

5.5 Late Payment

If payment is not received by the due date (typically 48 hours before the scheduled session), we reserve the right to:

Cancel or reschedule your session
Suspend access to Services until payment is received
Charge late payment fees as permitted by GBrit law

If you anticipate any delay in payment, please contact us immediately at contact@ecoaching.site to discuss alternative arrangements.

5.6 Currency and Taxes

5.6.1 Currency Options

Services may be quoted and invoiced in:

Euros (EUR) - recommended for EU-based clients
US Dollars (USD) - available for international clients

The currency will be agreed upon at the time of booking and specified in your invoice.

5.6.2 VAT/IVA (Value Added Tax)

For clients based in Europe:

All prices include European VAT (IVA) at the standard rate of 23%
This applies regardless of whether payment is made in EUR or USD

For clients based in other EU countries:

Individual consumers (B2C): Prices include European VAT at 23%
Business clients (B2B) with valid EU VAT number: VAT reverse charge mechanism applies. You must provide your valid EU VAT number, and you will be responsible for accounting for VAT in your own country. Prices will be quoted exclusive of VAT.

For clients outside the European Union:

VAT/IVA does not apply
Prices are quoted exclusive of any taxes
You may be responsible for any applicable taxes in your jurisdiction

5.6.3 Currency Conversion and Bank Fees

Exchange rates: If you choose to pay in a currency different from your bank's default currency, your bank will apply its own exchange rate at the time of transfer. We are not responsible for exchange rate fluctuations or conversion rates applied by your bank.

Bank fees: Any international transfer fees, correspondent bank fees, or currency conversion fees charged by banks are your responsibility. Please ensure you select "OUR" (or equivalent) payment option when making international transfers, so that we receive the full invoiced amount.

Recommendation: To minimize fees, EU-based clients should use SEPA transfers in EUR, and international clients should confirm with their bank the total cost of the transfer including all fees.

5.7 Refunds

Refunds, where applicable under our Cancellation Policy (Section 6) or Right of Withdrawal (Section 7), will be processed:

In the same currency as the original payment
To the same bank account from which payment was received
Within 14 days of approval of the refund request
Via bank transfer (refund processing times depend on banks involved, typically 3-7 business days)

Any bank transfer fees incurred for refund processing will be deducted from the refund amount, unless the refund is due to our cancellation or error.

6. Cancellation and Rescheduling

6.1 Client Cancellation

You may cancel or reschedule a session by notifying us:

More than 48 hours before the scheduled session: Full refund or rescheduling at no charge
24-48 hours before the scheduled session: 50% refund or one-time rescheduling
Less than 24 hours before the scheduled session: No refund; session fee is forfeited
No-show (failure to attend without notice): No refund; session fee is forfeited

Cancellation notices must be sent via email to contact@ecoaching.site.

6.2 Our Cancellation

We reserve the right to cancel or reschedule sessions due to:

Illness or emergency
Technical difficulties beyond our control
Force majeure events (see Section 13)

In such cases, we will:

Notify you as soon as possible
Offer to reschedule at a mutually convenient time
Provide a full refund if rescheduling is not possible or desired

6.3 Repeated No-Shows

If you fail to attend two or more scheduled sessions without prior notice, we reserve the right to terminate our coaching relationship and refuse future bookings.

7. Right of Withdrawal (EU Consumer Rights)

7.1 14-Day Cooling-Off Period

In accordance with EU Consumer Rights Directive 2011/83/EU and European Law No. 24/96 (Consumer Protection Law), you have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period expires 14 days from the date of contract conclusion (i.e., when you book and pay for Services).

7.2 Exercise of Withdrawal Right

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, such as:

Email to: contact@ecoaching.site
Written letter to: Europe

You may use the model withdrawal form provided by European authorities, but it is not obligatory.

7.3 Exception: Services Already Performed

If you request that coaching services begin during the 14-day withdrawal period, you expressly acknowledge that:

You are requesting early performance of the contract
You will lose your right of withdrawal once the service has been fully performed
If you withdraw after services have begun, you must pay a proportionate amount for services already provided

7.4 Refund Processing

If you validly exercise your right of withdrawal, we will reimburse all payments received from you without undue delay and in any event not later than 14 days from the day on which we receive notice of your withdrawal.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. You will not incur any fees as a result of the reimbursement.

8. Confidentiality

8.1 Our Commitment

We are committed to maintaining the confidentiality of all information you share during coaching sessions, subject to the exceptions noted below. This commitment is consistent with professional coaching ethics and GDPR requirements.

8.2 Exceptions to Confidentiality

We may be required or permitted to disclose information in the following circumstances:

Legal Obligation: When required by European or EU law, court order, or regulatory authority
Consent: When you provide explicit written consent
Harm Prevention: When there is imminent risk of serious harm to you or others
Professional Supervision: In anonymized form, for professional development and supervision purposes

8.3 Your Responsibilities

You are free to share your own experiences from coaching sessions. However, if you share information about third parties during sessions, you are responsible for ensuring you have the right to do so.

8.4 Data Protection

For detailed information about how we collect, use, and protect your personal data, please refer to our Privacy Policy, which forms an integral part of these Terms.

9. Client Responsibilities

As a client, you agree to:

Attend scheduled sessions on time and be prepared
Provide honest and complete information relevant to the coaching process
Take responsibility for your own decisions and actions
Communicate openly and respectfully
Notify us promptly of any concerns or issues
Complete any agreed-upon tasks or exercises between sessions
Maintain the confidentiality of any proprietary materials provided
Use our Services only for their intended lawful purposes

10. Code of Conduct

You agree not to:

Use our Services for any illegal or unauthorized purpose
Harass, abuse, or harm us or others
Provide false or misleading information
Attempt to circumvent any security or access control measures
Reproduce, distribute, or disclose coaching materials without written permission
Use information obtained through coaching to harm others
Engage in any conduct that could damage our reputation or business

Violation of this Code of Conduct may result in immediate termination of Services without refund.

11. Intellectual Property Rights

11.1 Our Content

All content provided through our Services, including but not limited to:

Coaching frameworks, methodologies, and materials
Worksheets, templates, and resources
Website content, text, graphics, and design
Proprietary processes and techniques

...are protected by copyright, trademark, and other intellectual property laws and are the property of Ecoaching.site or our licensors.

11.2 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to use coaching materials solely for your personal, non-commercial use in connection with the Services.

You may not:

Reproduce, distribute, or publicly display our materials
Create derivative works based on our materials
Use our materials for commercial purposes
Remove any copyright or proprietary notices
Transfer or sublicense your rights to others

11.3 Feedback and Testimonials

If you provide feedback, suggestions, or testimonials about our Services, you grant us a perpetual, worldwide, royalty-free license to use, reproduce, and incorporate such feedback into our Services and marketing materials.

We will not use your testimonial without your prior written consent and will respect your right to withdraw consent at any time.

12. Limitation of Liability

12.1 No Warranties

Our Services are provided on an "as is" and "as available" basis. To the maximum extent permitted by European and EU law, we make no warranties, express or implied, including but not limited to:

Warranties of merchantability or fitness for a particular purpose
Warranties that Services will be uninterrupted or error-free
Warranties regarding specific results or outcomes

12.2 Limitation of Liability

To the maximum extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Loss of profits, revenue, or business opportunities
Loss of data or information
Personal injury or emotional distress
Any other damages arising from your use of or inability to use our Services

Our total liability to you for any claims arising from these Terms or the Services shall not exceed the total amount paid by you for Services in the 12 months preceding the claim.

12.3 Mandatory Consumer Rights

Nothing in these Terms shall exclude or limit our liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any liability that cannot be excluded or limited under European or EU law

12.4 Professional Liability

You acknowledge and agree that:

Coaching is not a regulated profession in Europe
We operate as an independent professional providing educational services
You are responsible for implementing any advice or strategies discussed
You should seek appropriate professional advice for legal, medical, financial, or psychological matters

13. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

Acts of God (natural disasters, severe weather)
War, terrorism, or civil unrest
Government actions or regulations
Pandemics or health emergencies
Internet service provider failures or cyber attacks
Power outages or technical failures
Labor disputes or strikes

In the event of force majeure, we will make reasonable efforts to minimize the impact and will contact you to reschedule or provide a refund as appropriate.

14. Termination

14.1 Termination by You

You may terminate our coaching relationship at any time by providing written notice via email. Termination will be effective immediately for future sessions. Already-paid sessions are subject to our cancellation policy (Section 6).

14.2 Termination by Us

We reserve the right to terminate our coaching relationship and refuse Services if:

You breach these Terms
You engage in abusive, threatening, or inappropriate behavior
Payment obligations are not met
We determine, in our professional judgment, that we cannot effectively serve your needs
Continuation of the relationship would violate ethical or legal obligations

In case of termination by us (except for breach by you), you will receive a pro-rata refund for any unused, pre-paid sessions.

14.3 Effect of Termination

Upon termination:

All outstanding payments become immediately due
Your license to use any coaching materials is revoked
Confidentiality obligations continue indefinitely
Provisions regarding limitation of liability, indemnification, and dispute resolution survive termination

15. Indemnification

You agree to indemnify, defend, and hold harmless Ecoaching.site, and our affiliates, from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising from:

Your breach of these Terms
Your use of the Services
Your violation of any law or third-party rights
Any content or information you provide

This indemnification obligation shall survive termination of these Terms.

16. Dispute Resolution

16.1 Informal Resolution

In the event of any dispute, controversy, or claim arising from these Terms or the Services, we encourage you to first contact us at contact@ecoaching.site to seek an informal resolution.

We are committed to working with you in good faith to resolve any issues amicably.

16.2 Mediation (Optional)

If informal resolution is unsuccessful, both parties may agree to voluntary mediation before pursuing formal legal action.

16.3 Consumer Dispute Resolution Entities

As a consumer, you have access to alternative dispute resolution entities in Europe:

CICAP - Europe
Address:
Email:
CNIACC -
Address: Europe
Email:

16.4 EU Online Dispute Resolution Platform

In accordance with EU Regulation No 524/2013, you may also use the European Commission's Online Dispute Resolution (ODR) platform for out-of-court resolution of disputes:

ODR Platform: https://ec.europa.eu/consumers/odr

16.5 Judicial Resolution

If all alternative dispute resolution methods fail, any disputes shall be resolved by the competent courts of Porto, Europe, in accordance with European law.

17. Governing Law and Jurisdiction

17.1 Applicable Law

These Terms are governed by and construed in accordance with the laws of Europe and applicable European Union regulations, including:

European Civil Code
European Consumer Protection Law (Law No. 24/96)
EU Consumer Rights Directive (2011/83/EU)
General Data Protection Regulation (GDPR - Regulation EU 2016/679)
European Data Protection Law (Law No. 58/2019)

17.2 Jurisdiction

Subject to mandatory consumer protection laws, the courts of Gbrit, Europe, shall have exclusive jurisdiction over any disputes arising from these Terms.

However, if you are a consumer, you may also bring proceedings in the courts of your country of residence if you reside in the EU.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction:

The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable
If modification is not possible, the provision shall be severed from these Terms
The remaining provisions shall continue in full force and effect

19. Entire Agreement

These Terms, together with our Privacy Policy and any other written agreements, constitute the entire agreement between you and Ecoaching.site regarding the Services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.

20. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by us to be effective.

21. Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent.

We may assign or transfer our rights and obligations under these Terms to a third party, provided that your rights under these Terms are not materially diminished.

22. Notices

All notices under these Terms must be in writing and shall be deemed given when:

Delivered personally
Sent by confirmed email to: contact@ecoaching.site
Sent by registered mail to:Europe

23. Language

These Terms are provided in English. In the event of any conflict between the English version and any translation, the English version shall prevail, to the extent permitted by applicable law.

24. Modifications to Terms

24.1 Right to Modify

We reserve the right to modify these Terms at any time. Changes may be necessary due to:

Changes in applicable laws or regulations
Changes in our Services or business practices
Security or fraud prevention measures
Technical or operational requirements

24.2 Notice of Changes

When we make material changes to these Terms:

We will update the "Last Updated" date at the top of these Terms
We will notify you via email or prominent notice on our website at least 30 days before changes take effect
For existing clients with scheduled sessions, we will inform you directly

24.3 Acceptance of Changes

Your continued use of our Services after the effective date of any changes constitutes your acceptance of the modified Terms.

If you do not agree with the modified Terms, you may terminate your use of our Services in accordance with Section 14.1.

25. Contact Information

If you have any questions, concerns, or comments about these Terms, please contact us:

Name: Ecoaching.site
Email: contact@ecoaching.site
Address:Europe

We will respond to your inquiry within a reasonable timeframe, typically within 5 business days.

Acknowledgment and Consent

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT:

You have read and understood these Terms & Conditions in their entirety
You agree to be bound by these Terms
You understand that coaching services are educational in nature and not a substitute for professional therapy, counseling, legal, financial, or medical advice
You are aware of your consumer rights under EU and European law
You have had the opportunity to seek independent legal advice regarding these Terms

These Terms & Conditions comply with European law, EU regulations, and professional coaching ethics standards.

Last Updated: November 20, 2025